Alabama Total Loss Car Insurance Law: What Rule 482-1-125-.08 Requires
Alabama tells insurers what a totaled-car settlement must be built from: a comparable of the same make and the same model year, taxes and fees inside the number, and condition deductions that have to clear a two-part test. The 75 percent everyone quotes governs the title, not your check.
- Alabama's 75 percent figure is a salvage-TITLE rule. Ala. Code 32-8-87(d)(1) defines a total loss, “for the purposes of this section,” as damage greater than or equal to 75 percent of the vehicle's fair retail value before the damage. Note it is fair retail value, not actual cash value, and note that it decides how your title gets branded, not when your insurer must total your car or what it must pay.
- Ala. Admin. Code r. 482-1-125-.08(1)(b) requires a cash settlement to be based on the actual cost to purchase a comparable automobile by the same manufacturer, same model year, with similar body style and condition, similar options and mileage, including all applicable taxes, license fees, and transfer fees. The same-model-year requirement is stricter than the replacement-vehicle path in .08(1)(a), which allows “same or newer year.”
- Betterment deductions are allowable only if they meet BOTH limbs of .08(8)(a): they must reflect a measurable decrease in market value attributable to the poorer condition of, or prior damage to, the vehicle, AND reflect the vehicle's general overall condition considering its age for wear and tear or rust and for missing parts, with missing-parts deductions capped at the replacement cost of the parts. Any deviation from the two settlement methods requires deductions that are measurable, discernible, itemized, and specified as to dollar amount (.08(1)(c)).
- Verified absences that most sites get wrong: Alabama sets no comparable-vehicle time window, no mileage radius, no definition of “local market area,” and no minimum number of comparables. The only source-derivation route the rule names is permissive and points to an Alabama Department of Revenue rule, 810-5-75-.62, that was repealed effective September 14, 2020. Alabama also has no provision entitling you to the valuation report on request, and no interest on a late auto claim payment.
- Chapter 482-1-125 states that evidence of a violation is for Department of Insurance proceedings and “shall not be utilized for any other purpose or admissible as evidence for any purpose in any civil or criminal court proceeding” (.02), so enforcement runs through a complaint to the Department. Alabama's bad-faith tort is separate and comes from case law, requiring no lawful basis for refusal coupled with actual knowledge of that fact.
What is the total loss threshold in Alabama?
Alabama has a 75 percent figure, it is real, and it is written into a statute. It is also a title rule. It sits in the certificate-of-title chapter of the motor vehicle code, and here is what it actually says:
"For the purposes of this section, a total loss occurs when an insurance company or any other person pays or makes other monetary settlement to a person when a vehicle is damaged and the damage to the vehicle is greater than or equal to 75 percent of the fair retail value of the vehicle prior to damage as set forth in a current edition of a nationally recognized compilation of retail values, including automated databases."
Ala. Code 32-8-87(d)(1)
Three details get lost in the retelling. The comparison is to fair retail value, not actual cash value, and those are not the same number. The opening words are "for the purposes of this section," and the section is Alabama's salvage-title law, which governs how your title gets branded after the fact. And the test is conjunctive: it takes a payment and damage at or above the line. Nothing in it tells your insurer when to declare your car a total loss, and nothing in it sets the size of your check.
The state files the number that way itself. The Alabama Department of Revenue, which runs vehicle titling, publishes the 75 percent under a heading that reads "Code of Alabama: Salvage Title Law 32-8-87" and repeats the statutory definition word for word. The same statute carries a second trigger with no percentage in it at all: when an insurance company "has paid money or made other monetary settlement as compensation for a total loss of any motor vehicle, the motor vehicle shall be considered to be salvage" (32-8-87(b)(1)a.). A stolen car paid out as a claim counts as a total loss too. The branding follows the insurer's payment. It does not drive it.
The number that decides your payout is not 75 percent. It is the actual cash value the insurer computes, and Alabama regulates how that computation must be built. The rule is Ala. Admin. Code r. 482-1-125-.08. It is demanding in some places and silent in others, and knowing which is which is the whole job of a dispute here. That is the rest of this page.
The rule that governs your offer
Alabama's claims regulation is Chapter 482-1-125, "Standards for Property/Casualty Insurance Claims," adopted by the Commissioner of Insurance under the Insurance Trade Practices Act. Rule .08 is the section written for cars, and it opens by taking freelancing off the table:
"When the insurance policy provides for the adjustment and settlement of first party automobile total losses on the basis of actual cash value or replacement with another of like kind and quality, one of the following methods shall apply:"
Ala. Admin. Code r. 482-1-125-.08(1)
Two methods follow. The insurer can hand you a replacement car, or it can pay cash. The replacement path is rare in practice but worth reading, because it sets a standard: the car must be "by the same manufacturer, same or newer year, similar body style, similar options and mileage as the insured vehicle and in as good or better overall condition and available for inspection within a reasonable distance of the insured's residence," unless you agree to something different, with the insurer paying "all applicable taxes, license fees and other fees incident to transfer of evidence of ownership" (.08(1)(a)). Almost every real claim goes the cash route, so that is where the rest of this page lives.
The valuation usually comes from CCC, Mitchell, or Audatex software. The PDF lists every comparable vehicle and every adjustment, which is exactly the material Alabama's rule holds to a standard. If reading it feels like a slog, the free gap-check reads it for you and shows your estimated gap.
What counts as a comparable car, and what Alabama never says
Here is the cash method in full, because every word in it is a test you can run against your own report:
"The insurer may elect a cash settlement based upon the actual cost, less any deductible provided in the policy, to purchase a comparable automobile by the same manufacturer, same model year, with similar body style and condition, similar options and mileage, including all applicable taxes, license fees and other fees incident to the transfer of ownership of a comparable automobile."
Ala. Admin. Code r. 482-1-125-.08(1)(b)
Read the year requirement twice, because Alabama draws it tighter on the cash path than on the replacement path. A replacement car under .08(1)(a) may be the "same or newer year." A comparable used to build a cash number under .08(1)(b) must be the same model year. Software valuations routinely mix model years and then adjust for the difference. Under the plain text of .08(1)(b) a different-year comp is not a comparable automobile at all, and that is a specific, checkable objection rather than a matter of taste.
The rest of the definition gives you four more tests. Same manufacturer. Similar body style and condition, which is the rule putting condition into the comp-selection step rather than leaving it purely to a deduction afterward. Similar options. Similar mileage. Run each one down the comparables list in your report and mark the ones that fail.
Now the part most sites will not tell you, and it cuts both ways. Alabama sets no window, no radius, and no minimum number of comparables. There is no 90-day rule like California's, no 30-day and 50-mile pair like Georgia's, no ranked ladder like Tennessee's, and no definition of "local market area" anywhere in the chapter. The rule never says how many comps the insurer needs. One is not forbidden.
The rule does gesture at a source, and this is worth stating precisely because the trail has gone cold. Right after the comparable definition, .08(1)(b) adds that "such cost may be derived pursuant to the Alabama Department of Revenue Regulations regarding total loss." Two things about that sentence. It is permissive, "may," not a requirement. And the Revenue rule it points to, Ala. Admin. Code r. 810-5-75-.62, "Salvage - Determining Fair Retail Values for Total Loss Vehicles," was repealed effective September 14, 2020. The insurance rule's cross-reference now points at nothing. So Alabama, as of today, imposes no binding requirement about where a comparable's price may come from.
The honest read: in Alabama you generally cannot win a comparables fight by citing a staleness or distance rule, because there isn't one. You win it on the four attributes the rule does name, especially the same-model-year requirement, and on the report's own arithmetic. That is also why the deduction rules below matter so much here. They are where Alabama actually bites.
Deductions, betterment, and the two-part gate
This is the strongest part of Alabama's rule and the part most valuation reports have trouble with. Three provisions stack, and they get stronger as you go.
First, the deviation clause:
"When a first party automobile total loss is settled on a basis which deviates from the methods described in Subparagraphs (a) and (b) of Paragraph (1), the deviation must be supported by documentation giving particulars of the automobile condition. Any deductions from such cost, including deduction for salvage, must be measurable, discernible, itemized and specified as to dollar amount. The basis for such settlement shall be fully explained to the first party claimant."
Ala. Admin. Code r. 482-1-125-.08(1)(c)
Four words there do real work: measurable, discernible, itemized, specified as to dollar amount. Alabama asks for more than most states, which typically stop at "itemized and specified." One scope caveat, stated plainly because an adjuster may raise it: by its terms .08(1)(c) governs settlements that deviate from the two named methods. Whether a blended, software-adjusted valuation counts as such a deviation is a reading of the text rather than a settled Alabama holding. Say it as a reading and it holds up. Overstate it and you hand the file back.
The next two provisions need no such argument. They apply on their own terms to any reduction for betterment or depreciation, which is exactly what a condition adjustment is:
"When the amount claimed is reduced because of betterment or depreciation all information supporting such reduction shall be contained in the claim file. Such deductions shall be itemized and specified as to dollar amount."
Ala. Admin. Code r. 482-1-125-.08(5)
And then the gate, which is the single best hook on this page:
"Betterment deductions are allowable only if the deductions meet both of the following: 1. Reflect a measurable decrease in market value attributable to the poorer condition of, or prior damage to, the vehicle. 2. Reflect the general overall condition of the vehicle, considering its age, for: (i) Wear and tear or rust. (ii) Missing parts, limited to no more of a deduction than the replacement costs of such part or parts."
Ala. Admin. Code r. 482-1-125-.08(8)(a)
"Allowable only if" is a permission gate, not a documentation duty, and Alabama makes it conjunctive. A betterment deduction has to clear both limbs. Limb 1 ties the deduction to your car: a measurable decrease in market value attributable to its poorer condition or prior damage. Limb 2 ties it to the vehicle's general overall condition considering its age, and then names what that covers, wear and tear or rust, and missing parts with a hard ceiling at the replacement cost of the parts.
That is why the most common flaw in a total-loss report is worth naming in writing. When the same condition percentage is subtracted from every comparable on the list, it is not measuring anything about your vehicle. It is a setting. Ask what measurable decrease in market value it reflects, what poorer condition or prior damage it is attributable to, and how it reflects your car's general overall condition considering its age. A uniform percentage answers none of the three.
One precision point, so a letter quoting this rule does not get picked apart. The itemization sentence in .08(8)(b) reads: "Any such deductions set forth in Subparagraph 2 of Subparagraph (a) must be measurable, itemized, specified as to dollar amount and documented in the claim file." By its own words it points at limb 2, the general-condition limb, rather than at both. That drafting quirk does not cost you the itemization requirement, because .08(5) independently requires any betterment or depreciation reduction to be itemized and specified as to dollar amount with its support in the claim file. Cite .08(5) for itemization and .08(8)(a) for the gate, and the argument does not depend on reading .08(8)(b) broadly.
Rule .08(8)(c) adds a small clean one worth knowing: "No insurer shall require the insured or claimant to supply parts for replacement."
Taxes and fees are inside the settlement, with an Alabama-only cap
Both methods put them in the number rather than leaving them as something you have to request. The replacement path requires the insurer to pay "all applicable taxes, license fees and other fees incident to transfer of evidence of ownership of the automobile" (.08(1)(a)). The cash settlement is the cost to purchase a comparable automobile "including all applicable taxes, license fees and other fees incident to the transfer of ownership of a comparable automobile" (.08(1)(b)).
Then Alabama adds a sentence almost no other state has, and it is a limit rather than a right:
"The amount payable on taxes, license fees, and transfer fees shall be limited to the amount that would have been paid on the totaled, insured vehicle at the time of settlement."
Ala. Admin. Code r. 482-1-125-.08(1)(b)
Read it for what it is. Taxes and fees are owed, and the ceiling is what those charges would have come to on your car, not on a pricier comparable. So the argument to make is that the lines exist and are computed on the right base, not that you are owed tax on the most expensive comp in the list. Check the summary page of your valuation report. If the bottom line stops at vehicle value with no tax or fee lines at all, that is usually the fastest and least arguable gap to raise in writing.
Getting the valuation report, and the gap you should know about
Some states entitle you to the valuation documents by name. Alabama has no equivalent provision, and pretending otherwise will get your letter dismissed. Rule .08(4) requires the insurer to supply a copy of the estimate it settled on, but by its terms that applies to partial losses, not total losses.
What you do have is a set of duties that get you to the same place:
- The basis has to be explained to you. "The basis for such settlement shall be fully explained to the first party claimant" (.08(1)(c)). A figure read out over the phone is not a full explanation.
- The support has to exist in the file. Any betterment or depreciation reduction requires that "all information supporting such reduction shall be contained in the claim file" (.08(5)), and general-condition deductions must be "documented in the claim file" (.08(8)(b)). Asking for what the rule says must already be there is a reasonable request, and a file that cannot produce it has a problem.
- The file has to be retrievable. Insurers must keep claim files "accessible and retrievable for examination" for the current year and the five preceding years (.04(a)).
- Your letters get answers. "A reply shall be made within fifteen (15) days on all other pertinent written communications from a first party claimant which requests a response" (.06(3)).
- The Department gets faster answers than you do. On any written inquiry from the Insurance Department about a claim, the insurer must furnish an adequate written response "within ten (10) working days of receipt of such inquiry" (.04(d), and again at .06(2)). That is worth knowing before you decide whether to file a complaint.
Deadlines that bind the insurer
Alabama counts in calendar days. The chapter defines "days" as "calendar days calculated as set forth in the Alabama Rules of Civil Procedure" (.03(c)), so these clocks run through weekends.
- 15 days to acknowledge your claim after notification (.06(1)).
- 15 days to send claim forms, instructions, or reasonable assistance (.06(4)).
- 15 days to reply to pertinent written communications from you that request a response (.06(3)).
- 30 days to advise you of acceptance or denial after receipt of properly executed proofs of loss, or the number of days specified in the policy. A denial has to reference the specific policy provision, condition, or exclusion it rests on, and a written denial follows on request (.07(1)).
- 30 days to tell you more time is needed, with reasons, then an update every 45 days while the investigation stays open (.07(2)).
- 45 days before a statute of limitations expires, written notice of the expiration date to any first-party claimant who is not represented by counsel, and no stalling a claim to run the clock out (.07(4)).
- 30 days to tender payment after accepting liability, reaching an agreement on the amount of the claim, and receiving the documents needed to close it (.07(6)).
Read that last one honestly, because it is the one people misread. The 30 days does not start while you and the adjuster still disagree about the number. An active value dispute is exactly what suspends it. And Alabama has no interest provision for a late auto claim payment. The state's prompt-payment statute with 1.5 percent monthly interest, Ala. Code 27-1-17, applies to health care claims only. There is no property and casualty equivalent.
One more provision that shows up in real files. No insurer may indicate on a payment draft, check, or accompanying letter that a payment is "final" or "a release" unless the policy limit has been paid or you and the insurer actually agreed to a compromise settlement (.05(3)). A first check is not a settlement just because a letter calls it one.
Bad faith in Alabama is a court doctrine, not a statute
Alabama recognizes a genuine tort of bad-faith refusal to pay, which many states do not. It comes from case law rather than from a statute, and its standard is demanding. A federal court in Alabama, applying Alabama law, put the core of it this way:
"an insurer is liable for its refusal to pay a direct claim when there is no lawful basis for the refusal coupled with actual knowledge of that fact."
U.S. District Court, S.D. Alabama, quoting Chavers v. National Security Fire Ins. Co., 405 So.2d 1 (Ala. 1981)
The same opinion sets out what that costs a plaintiff, quoting the Alabama cases behind it. Showing no lawful basis requires evidence that "the insurer lacks a legitimate or arguable reason for failing to pay the claim." As a general rule, "in order to show a lack of debatable reason, the insured must be entitled to a directed verdict on the contract claim." Negligent interpretation of information is not "bad faith." And the plaintiff carries "the heavy burden of proving actual knowledge of no debatable reason to deny the claim coupled with an intent to injure."
So treat it as background on the ground rules rather than as a lever. A genuine disagreement about what a car was worth is close to the definition of a debatable reason, which is why a demand letter waving the word "bad faith" at an adjuster reads as posturing instead of as the specific, checkable objection that actually moves a valuation.
There is a second limit worth knowing before you plan around the claims rule itself. Chapter 482-1-125 says in its own purpose section that evidence of a violation "shall be utilized for the purpose of administrative and regulatory proceedings conducted by the Department of Insurance and shall not be utilized for any other purpose or admissible as evidence for any purpose in any civil or criminal court proceeding" (.02). That is unusually blunt. Breaking these rules is a regulatory matter, and the rules are not courtroom ammunition. It is also why a documented complaint to the Department, naming specific subsections, is the practical pressure route in Alabama.
The unfair-practices statute points the same way. Ala. Code 27-12-24 bars an insurer from refusing "without just cause" to pay or settle claims, but only "with such frequency as to indicate a general business practice," evidenced by things like a substantial increase in Department complaints or lawsuits. It is aimed at patterns, not at your one file. Your complaint is still worth filing; it is one of the inputs that builds the pattern.
What to do if your offer looks low
Alabama's rule points to a specific sequence:
- Ask for the basis, in writing. The basis for the settlement "shall be fully explained to the first party claimant" (.08(1)(c)), and a written request triggers the 15-day reply clock in .06(3). Ask for the valuation report and the claim-file support for every deduction.
- Test each comparable against the four attributes. Same manufacturer, same model year, similar body style and condition, similar options and mileage (.08(1)(b)). The model-year requirement is the sharpest one in the list, and mixed-year comps are common.
- Put every condition deduction against the two-part gate. What measurable decrease in market value does it reflect, and what poorer condition or prior damage of your car is it attributable to? How does it reflect the vehicle's general overall condition considering its age? Is any missing-parts deduction capped at the replacement cost of the parts (.08(8)(a))?
- Demand itemization. Any betterment or depreciation reduction must be itemized and specified as to dollar amount with its support in the claim file (.08(5)).
- Check the bottom line for taxes and fees. They belong inside the settlement under both methods, capped at what would have been paid on your vehicle (.08(1)(b)).
- Rebuild the number. Correct each flawed adjustment using the report's own figures and current listings. The corrected math is your supported figure, and in Alabama, where the comp-sourcing rules are thin, the arithmetic carries more of the weight than a citation does.
- Send a written counter-offer, then escalate. Tie each point to the subsection it breaks. If the file stalls, file with the Alabama Department of Insurance consumer complaint page, with your paper trail attached. Once the Department writes to the insurer, the insurer owes it a written response within 10 working days (.04(d)).
Set your expectations for that complaint accurately, because the Department does. Its own consumer page lists what it can do, including requiring corrective action where an insurer did not meet its legal obligations, and also what it cannot do. On that second list, in the Department's words, it cannot "Determine the value of a claim or the amount of money owed to you." A complaint is pressure and a paper trail. It is not an umpire on your car's value.
On the appraisal clause, the honest answer: no Alabama statute or insurance regulation requires your auto policy to contain one, and the claims chapter never mentions appraisal at all. Many auto policies include the clause anyway for disputes over actual cash value. If yours does, each side hires its own appraiser and they select an umpire, and you carry your own costs, so it fits a larger gap after a written counter has failed. Read the physical damage section of your policy before counting on it.
None of this requires a lawyer, and none of it guarantees a particular outcome; it is a documentation fight, and Alabama's rule says what the documentation must show. TrueTotal reads your total-loss valuation PDF, flags the adjustments and comparables that do not hold up, and shows your estimated gap free before you pay anything. The $49 package adds a plain-English breakdown of every flaw and a counter-offer letter built from the report's own math and the Alabama rules on this page, with sources linked. You review and send everything yourself. It is a self-help tool, not a law firm or an appraiser, and it never contacts your insurer for you.
Is your total-loss offer too low?
Upload the valuation report your insurer used. The free check shows your estimated gap and which parts of their math drive it. If the offer holds up, it says that instead.
Frequently asked questions
What law covers total loss car insurance claims in Alabama?
Ala. Admin. Code r. 482-1-125-.08, part of the Alabama Department of Insurance chapter “Standards for Property/Casualty Insurance Claims,” governs first-party automobile total-loss settlements. It gives the insurer two methods, a comparable replacement vehicle or a cash settlement based on the cost of a comparable automobile, requires taxes and license and transfer fees in both, defines a comparable as the same manufacturer and same model year with similar body style and condition, options, and mileage, and allows betterment deductions only if they clear a two-part test. The chapter was adopted effective June 9, 2003; rule .08 was amended effective August 1, 2004.
What percentage of damage makes a car a total loss in Alabama?
No percentage governs the insurer's decision to total your car or the size of your settlement. The 75 percent figure people quote is real but title-side: Ala. Code 32-8-87(d)(1) says that “for the purposes of this section” a total loss occurs when an insurer or other person pays a settlement and the damage is greater than or equal to 75 percent of the vehicle's fair retail value before the damage, taken from a nationally recognized compilation of retail values. It is measured against fair retail value, not actual cash value, and section 32-8-87 is Alabama's salvage-title law. The same statute separately treats a vehicle as salvage whenever an insurer has paid money as compensation for a total loss, with no percentage involved.
Does the insurer have to pay sales tax on a total loss in Alabama?
Yes, and it is built into the number rather than added on request. Rule 482-1-125-.08(1)(b) bases a cash settlement on the cost to purchase a comparable automobile “including all applicable taxes, license fees and other fees incident to the transfer of ownership,” and the replacement-vehicle method in .08(1)(a) carries the same duty. Alabama then adds a cap most states do not have: the amount payable on taxes, license fees, and transfer fees “shall be limited to the amount that would have been paid on the totaled, insured vehicle at the time of settlement.” If your settlement summary shows a bare vehicle value with no tax or fee lines, raise it in writing.
How old and how far away can comparable vehicles be in Alabama?
Alabama sets no limit on either, and that absence is verified rather than assumed. The claims chapter contains no time window like California's 90 days or Georgia's 30 days, no mileage radius, no definition of “local market area,” and no minimum number of comparables. What it does require is that the comparable be by the same manufacturer and the same model year, with similar body style and condition, similar options, and similar mileage. The rule adds that the cost “may be derived pursuant to the Alabama Department of Revenue Regulations regarding total loss,” but that language is permissive and the Revenue rule it referred to, 810-5-75-.62, was repealed effective September 14, 2020. So a comparables challenge in Alabama runs on the four listed attributes and on the report's own arithmetic, not on a staleness or distance citation.
Can my insurer take a condition deduction on a total loss in Alabama?
Only if it clears both halves of a test. Rule .08(8)(a) says betterment deductions are allowable only if they meet both of the following: reflect a measurable decrease in market value attributable to the poorer condition of, or prior damage to, the vehicle, and reflect the general overall condition of the vehicle considering its age for wear and tear or rust and for missing parts, with a missing-parts deduction limited to no more than the replacement cost of the parts. Rule .08(5) separately requires that any reduction for betterment or depreciation be itemized and specified as to dollar amount with all supporting information in the claim file. A flat condition percentage applied identically to every comparable is worth challenging in writing on exactly those terms.
Am I entitled to see the valuation report in Alabama?
Not by name, and it is better to know that going in. Alabama has no provision requiring the insurer to hand over the total loss valuation on request. Rule .08(4) requires the insurer to supply the estimate it settled on, but by its terms that applies to partial losses. What you can point to is .08(1)(c), which requires that the basis for the settlement “shall be fully explained to the first party claimant,” and .08(5) and .08(8)(b), which require the support for deductions to be in the claim file. A written request also triggers the 15-day reply requirement in .06(3), and if you file a complaint the insurer owes the Department a written response within 10 working days.
Can I sue my insurer for bad faith over a low total loss offer in Alabama?
Alabama does recognize a bad-faith tort, but the bar is high and a value disagreement rarely clears it. Alabama courts hold that an insurer is liable for refusing to pay a direct claim when there is no lawful basis for the refusal coupled with actual knowledge of that fact, and showing no lawful basis requires evidence that the insurer lacks a legitimate or arguable reason for failing to pay. As a general rule the insured must be entitled to a directed verdict on the contract claim, negligent interpretation of information is not bad faith, and the plaintiff carries a heavy burden. Separately, the claims regulation itself states that evidence of a violation is not admissible for any purpose in any civil or criminal court proceeding, so the rules on this page are regulatory leverage rather than courtroom evidence. This page describes what the law provides; it is not legal advice.
Who do I complain to about a total-loss offer in Alabama?
The Alabama Department of Insurance, through its consumer complaint page. Chapter 482-1-125 is enforced by the Department rather than through a private lawsuit, so a documented complaint naming the specific subsections you say were broken is the practical route, and the insurer must give the Department an adequate written response within 10 working days of a written inquiry. Set expectations accordingly: the Department's own page says it can require corrective action where an insurer did not meet its legal obligations, and also that it cannot determine the value of a claim or the amount of money owed to you.
Does TrueTotal negotiate with my insurer?
No. TrueTotal is a self-help tool. The free gap-check reads your total-loss valuation PDF and flags the adjustments and comparables that do not hold up; the $49 package builds a counter-offer letter from the report's own math and the Alabama rules on this page. You review and send everything yourself. TrueTotal never contacts, represents, or negotiates with your insurer, it does not produce an appraisal, and it is not legal advice.