Guides

Guides to disputing a total-loss offer

Everything you need to read your valuation report, find the flaws in the insurer's own numbers, and send back a grounded counter-offer.

Start here

Read your report

Actual cash value (ACV)
When your car is totaled, the insurer pays its actual cash value, not what you paid and not what a new one costs. Here's how that number is built, what belongs on top of it, and where it tends to come out short.
Comparable vehicles
When your car is totaled, the insurer's offer rests almost entirely on a handful of comparable vehicles. If those comps are stale, too far away, or adjusted the wrong way, the whole number is off. Here's how to read them.
How to get the valuation report behind your total-loss offer
The offer letter is a summary. The math lives in a separate report the insurer already has, and you are allowed to ask for it. Here is how, in their own process, with the exact words.
Read an Audatex Autosource report
An Autosource report prices your car from comparable vehicles after marking each one down twice. Here's where those adjustments sit, what courts have said about them, and how to check your copy.
CCC car value: read the report
Your insurer's CCC ONE report is 20-plus pages built to look final. Here's how to read each section and find where the arithmetic quietly shrinks your number.
Read a Mitchell report
A Mitchell report builds your number in four steps, and every step is printed in the document. Here's each one, the line that moves the most money, and how to check it yourself.
Read a VVSi report
If your totaled vehicle is a semi, an RV, a motorcycle, or a boat, your report probably came from VVSi. Here's how the market report is built, where the settlement stack ends up, and which lines are actually worth challenging.

The flaws to look for

What you're owed

Special situations

Counter and escalate

By insurer

Allstate
If Allstate's total loss offer came in under what your car is worth, the number to question isn't the payout itself. It's the valuation report behind it, and the adjustments it made to each comparable vehicle.
American Family
American Family's offers come from an Autosource valuation, and the report's negotiation discount has been the subject of settled lawsuits in two states. Read yours before you accept.
Farmers
If a Farmers total-loss offer came in under what your car is worth, the answer is usually in the valuation report they attached. Here's how to read it and check the math yourself.
Geico
A total-loss offer is a starting number, not a final one. Here's how to check Geico's math against your own car before you sign anything.
Liberty Mutual
Liberty Mutual pays what the valuation report says, and a federal appeals court has described exactly where that report comes from. Here is how to read it before you accept.
Nationwide
Nationwide's own claims guidance says a vendor calculates the value and you will receive a detailed report. Get that report, and check the offer against its own math.
Progressive
If Progressive's total loss offer feels low, the reason is usually sitting in the valuation report they sent you. Here's how to read it, what to look for, and how to check the number for free.
State Farm
A step-by-step way to read your State Farm total-loss valuation, find the adjustments that pull the number down, and decide whether to push back.
Travelers
Travelers calls its method industry-accepted tools. The report behind your offer is checkable either way. Get it, and test the offer against its own numbers.
USAA
A calm, factual walkthrough for reading a USAA total-loss valuation, finding the adjustments that quietly shrink your payout, and countering in writing.

Reference

Is your total-loss offer too low?

Upload the valuation report your insurer used. The free check shows your estimated gap and which parts of their math drive it. If the offer holds up, it says that instead.

Check my offer free $49 only if you want the package: each specific flaw and its dollar effect, the counter-offer letter, comps, and your state's rules where they apply.