Guides
Guides to disputing a total-loss offer
Everything you need to read your valuation report, find the flaws in the insurer's own numbers, and send back a grounded counter-offer.
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Dispute a total-loss offer
Your car got totaled, the check looks low, and the report reads like a wall of numbers. Here's how to read it, find where it shorted you, and push back in writing.
How it works
You upload the insurer's own valuation report, we rebuild the math inside it, and you see where the number went wrong before you pay anything.
Why TrueTotal
You just got a lowball total-loss offer, and now something online says it can help. Fair to be skeptical. Here's exactly what our method is, what it isn't, and how it's different from the contingency firms.
Read your report
Actual cash value (ACV)
When your car is totaled, the insurer pays its actual cash value, not what you paid and not what a new one costs. Here's how that number is built, what belongs on top of it, and where it tends to come out short.
Comparable vehicles
When your car is totaled, the insurer's offer rests almost entirely on a handful of comparable vehicles. If those comps are stale, too far away, or adjusted the wrong way, the whole number is off. Here's how to read them.
Read a CCC report
Your insurer's CCC ONE report is 20-plus pages built to look final. Here's how to read each section and find where the arithmetic quietly shrinks your number.
Read a Mitchell / Audatex report
Your insurer's total-loss number came out of a Mitchell or Audatex report. Here's where the comparables and adjustments hide, and how to check the math yourself.
The flaws to look for
Condition adjustments
If your total loss offer came in low, a condition adjustment is one of the first places to look. Here's what it is, why an identical deduction across every comparable doesn't hold up, and how to push back using the insurer's own report.
Typical-negotiation adjustment
Your total-loss offer may lean on comparable cars priced below what they actually sold for, based on a negotiation the seller and buyer supposedly had. Here's why that adjustment is contested and how to challenge it line by line.
Counter and escalate
The appraisal clause
If your insurer won't budge on your car's value, the appraisal clause in your policy is the formal way to break the deadlock. Here's how it works, what it costs, and when the math makes it worth doing.
Write a dispute letter
A counter-offer letter is strongest when it argues from the numbers already in the insurer's own valuation report. Here's how to structure one, flaw by flaw, with a deadline and an escalation path.
By insurer
Allstate
If Allstate's total loss offer came in under what your car is worth, the number to question isn't the payout itself. It's the valuation report behind it, and the adjustments it made to each comparable vehicle.
Farmers
If a Farmers total-loss offer came in under what your car is worth, the answer is usually in the valuation report they attached. Here's how to read it and check the math yourself.
Geico
A total-loss offer is a starting number, not a final one. Here's how to check Geico's math against your own car before you sign anything.
Progressive
If Progressive's total loss offer feels low, the reason is usually sitting in the valuation report they sent you. Here's how to read it, what to look for, and how to check the number for free.
State Farm
A step-by-step way to read your State Farm total-loss valuation, find the adjustments that pull the number down, and decide whether to push back.
USAA
A calm, factual walkthrough for reading a USAA total-loss valuation, finding the adjustments that quietly shrink your payout, and countering in writing.
Reference
FAQ
Clear answers to the questions people actually ask after the insurer calls their car a total loss and the check comes in lower than expected.
Glossary
Your insurer's total-loss letter is full of terms that quietly move the number. Here's what each one means, in plain English, so you can read the report and spot where the value went.
Is your total-loss offer too low?
Upload the valuation report your insurer used. We'll show you the flaws in their own numbers and your estimated gap, free.
Check my offer free
Free gap-check. $49 only if you want the full dispute package.